Over the last several weeks, our employees have shifted their day jobs from offices to spare bedrooms, living rooms, and kitchens. Coronavirus containment measures forced companies to work remotely. Waggoner is no different.

Thanks in large part to our in-house information technology duo of Olivia Peters and Brittany Harbuck, we’ve adapted pretty well.

How long did it take to make sure everyone was ready to work from home? Did you already have a plan/protocols in place?

Luckily, we have been running a virtual desktop space through our providers Desktops2Go for about three years now. With this, our desktops are accessible from any machine that connects to the internet. We also had Autotask installed on all machines about nine months ago, which allows us to troubleshoot any issue by logging directly into the user’s machine. With this software, we were able to forgo the cumbersome task of setting up and training users on the use of VPN. Lastly, we rolled out the use of Microsoft Teams, permitting us to make video and voice calls, chat with our coworkers, set up real-time meetings, and share screens with other users.

Talk about the steps that were taken to get us ready.

Our main goal was to find out who all had machines at home they could use, install VDI or Citrix software to get ready for D2G, and install Autotask on those home machines so we could connect when needed. Also, installing Office was important so users could use Teams locally to deter any lag in our system usage.

What are some of the challenges for Waggoner in working remotely?

Given the current state of affairs, we have seen a bit of internet lag from our home users. This is to be expected with more people working, schooling, and streaming at home. We were able to get those in need of a WiFi signal booster and made adjustments to home routers as needed.

How has everyone adjusted?

Everyone has done great! We are really proud of the WEI staff for transitioning so well.

What have you learned from this experience?

To write everything down. Even the smallest things. In IT, there can never be enough detail. We have had to think quickly and create a plan. We have really leaned on each other to work as a team to keep our users moving forward. And putting faith in technology to help us feel connected, even when we’re apart!